FREQUENTLY ASKED QUESTIONS:

HOW DOES THIS WORK?

We allow you to personalize your mug, tumbler or bottle, but either selecting one of our pre-made designs, or adding your own! By using our design system, you can choose what you want, and how it’s going to look. Perfect for small businesses, wedding parties, teams, and more!

I WANT TO USE MY OWN DESIGN, WHY DO I NEED AN SVG?

Our engraving machine requires vector files, which allows for designs to be scaled to any size. We prefer SVG files as we can then guarantee it is a true vector file. If you are having issues with SVG, please feel free to contact us and we can help you with your design!

WHAT IS AN SVG?

SVG stands for Scalable Vector Graphic, and allows us to maintain precision. They do not lose quality when resized, and tell the machine what direction to use the laser.

WHY CAN’T I USE A JPG OR PNG?

This type of file is considered a bitmap image. They are composed of pixels, where data is recorded in each pixel. It is useful for printers, but the engraving machine needs additional information that can only be provided with vector files.

I NEED HELP, HOW DO I CONTACT YOU?

Please give us an email at [email protected], and we’d be happy to work with you to make your design a reality.

From corporate logos to personal projects, our compact laser is incredibly accurate and highly detailed. An ideal way to get your business remembered.